Pricing & Billing

How does Needlz pricing work?

Needlz has two plans, and the split is simply how many brands you run: one brand on the Founder plan, multiple brands on the Agency plan, which is priced per brand. Both plans include every feature — the difference is capacity: how many buyer questions you track, how many markets you cover, and how many reply drafts you get each month. There is no metered billing and there are no hidden usage charges: the only thing you ever buy is capacity you can see. Current prices and exact allowances are on our pricing page, which reads directly from our billing system, so it is always the accurate one.

What happens when I use all my buyer-question slots?

You have three options. You can archive a question you care less about — it keeps its history, and if you re-add the question later that history comes back; the freed slot becomes available at your next renewal. You can add a question pack, which adds 25 buyer questions to your allowance and unlocks an additional market. Or, if you run more than one brand, the Agency plan gives each brand its own allowance. Whichever you choose, nothing is ever silently dropped: every question you pay for is measured every day.

How do reply draft credits work?

Each plan includes a monthly allowance of draft credits — the exact numbers are on our pricing page. One credit is spent when Needlz writes you a full-context reply draft: reading the whole live conversation, comments and all, and drafting a reply for you to review. A credit is only charged when the draft is successfully generated — if the read fails and we can't deliver a real draft, the credit is refunded automatically. The generated draft is saved, so closing the thread and coming back to it later is free; only asking for a brand-new draft spends another credit.

Can I get more drafts without changing plan?

Yes. Credit packs add drafts on top of your monthly allowance, and pack credits roll over for 90 days from purchase — they do not vanish at the end of the month. Your monthly credits are always used first, so a pack only starts being drawn down once your included allowance is gone. Pack sizes and prices are on our pricing page.

How does the Agency plan handle multiple brands?

Each brand you add is priced per brand and brings its own capacity — its own buyer questions, markets, reply drafts and competitor tracking — with its own dashboard and thread feed, all under one account and one bill. That means an agency can run ten clients side by side without the brands competing for a shared allowance. Per-brand pricing at different brand counts is on our pricing page.

Can I change my buyer questions, markets or competitors after signing up?

Buyer questions and competitors: any time. Archiving a question keeps its history and restores it if you bring the question back, and new questions can be added whenever a slot is free. Markets work on a steadier rhythm, because each market is a separate daily measurement: a market change takes effect at the next daily cycle and then locks in for the billing month — with one free correction window in the first 48 hours after a change, so a mis-click never costs you a month.

What happens if I cancel?

You can cancel at any time from your billing page — plans are monthly, with no long-term contract. When your plan ends, daily measurement stops, and because AI visibility is measured live each day, a gap in tracking cannot be reconstructed afterwards — your history simply pauses where it stopped. Your data remains yours: you can request a copy or deletion at any time by emailing privacy@needlz.ai, as described in our Privacy Policy.