needlz.ai FAQ
Getting Started
Last updated August 31, 2026
How do I get started with Needlz?
Visit needlz.ai and start your free trial — no credit card. Setup takes about 10 minutes: you define your brand, the buyer questions you want to track, and any competitors you want to watch. Needlz then goes and measures where you stand in the AI answers, and starts surfacing conversations worth joining. You do not need to connect any social media accounts to get started.
Is there a free trial, and do I need a credit card?
Yes, and no card is required — not to start it, and not during it. The trial runs for 3 days and gives you the real product rather than a demo: you track 5 buyer questions, watch 5 competitors, get your visibility measured across all three AI engines, and generate 3 full-context reply drafts written on live conversations. Nothing auto-charges at the end, because we never took a card in the first place. If you want to carry on, you add a card and pick a plan, and everything you set up stays exactly where it is.
How much does Needlz cost after the trial?
There are two plans — a single-brand plan for founders and teams, and a multi-brand plan for agencies that is priced per brand. Current prices and exactly what each plan includes are on our pricing page, which reads live from our billing system, so it is always the accurate one. Both plans include every feature; what changes between them is how many buyer questions you track, how many markets you cover, how many reply drafts you get each month, and how many brands you run.
How many buyer questions can I track?
On the trial, 5. The paid plans track substantially more, and the exact allowance for each is listed on our pricing page — we keep the numbers there rather than repeating them here, so there is only one place for them to be right. A "buyer question" is one real question your customers ask an AI, like "best CRM for a 3-person team". Tracking one in two different markets uses two of your slots, since it is a separate measurement each time.
How often does Needlz update?
Every day, on every plan. Your tracked questions are re-asked and re-measured across the AI engines once every 24 hours, and the community sweep that finds new conversations runs on the same daily rhythm. You do not need to refresh anything by hand.
What do I need to use Needlz effectively?
A clear definition of your brand and product category, a sense of which communities your target customers hang out in (Needlz will also help you discover these), and a commitment to authentic participation. Needlz does the discovery and first draft; you bring the brand knowledge and judgement.
Does Needlz work for non-English markets?
Yes. When you set up your brand you pick your home market — country and language — and Needlz focuses its conversation discovery on that market's language. The Needlz app itself is available in English, French, and Brazilian Portuguese. If your target market is not covered yet, contact us at support@needlz.ai and we will tell you exactly where it stands.
Where can I get help if I am stuck?
Reach our support team at support@needlz.ai — a human reads every message.
Can agencies use Needlz to manage multiple brands?
Yes. Our Agency plan is built exactly for this: multiple brands under one account, priced per brand, each with its own dashboard and thread feed. See our pricing for details, or contact sales@needlz.ai to discuss larger arrangements.